Comberton Comforts 
The Pet Sitter

                                                                                     Home Visits – Terms and Conditions

 

1. We will act for you in your absence if we are unable to contact you. If we feel that your cat needs urgent medical attention, we will transport your cats straight to the vets. We will try to use your own veterinary practice, however, to save life and not cause delay we will take the cat to our Cattery veterinary practice (Shepherds Vets, Comberton Hill, Kidderminster).
2. The owner is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Comberton Comforts ~ The Pet Sitter
3. Animals are fully insured to travel in any vehicle driven by your pet carer. Unless you state otherwise, these terms and conditions assume that you, the client, have given permission for this.
4. We do recognise that cats are independent creatures and as such often are left to come in and out freely. Unfortunately, accidents do happen and as such we cannot be held responsible for the safety of any cat that is allowed to come in and out.
5. We recommend that cats are kept indoors whilst in our care so we can ensure their health and safety.  However should you wish for your cat to have free access to a cat flap we cannot be held liable for any disappearance, injuries or death.
6. If cats need to be brought in, i.e. do not have a cat flap but are let out anyway, we will do our very best to call and ensure we’ve seen them, and will wait a reasonable amount of time, carry out duties and if the cat hasn’t turned up we will have to leave.  We will endeavour to ensure the cat is in but we cannot guarantee it.
7. It is a condition precedent to liability that the property owner has arranged with their household insurer to extend their policy to cover losses incurred whilst there is a pet sitter present. However, Comberton Comforts ~ The Pet Sitter are Fully insured by Protectivity Insurance to complete Home Visits.
8. It is a condition precedent to liability that all locks, security and protective measures are put in operation whenever the property is left unattended or overnight, whether or not the cat sitter is present.
   
    
9. Clients must provide a spare set of keys to the sitter. It is the owners responsibilty to give the keys to the property to Comberton Comforts ~ The Pet Sitter prior to Home visits commencing.
10. It is the Clients responsibilty to ensure a full honest hand over has taken place prior to the Home Visits commencing. This includes bahaviour issues, health issues and any othert relevant issues that the Comberton Comforts ~ The Pet Sittermay face on the visits.
11. Food is provided by the owner, if the food is becoming low, Comberton Comforts ~ The Pet Sitter will purchase the cat(s) food at the owners cost and will be added to the final bill.
12. The owner must provide all items necessary for pets to be adequately cared for in the client’s absence. (ie,  medication, cat litter etc).
13. We do not give a " Time Slot" for our visits, we can say that if you have booked 2 visits, then we will complete a morning and evening visit to your home.

Thank you for reading

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

                                                              House Sitter Terms & Conditions

Acceptance of our services is deemed to denote acceptance of our Terms and Conditions and an agreement to pay our fees on completion of the house & pet sitting period.

We reserve the right to either impose supplementary charges and/or terminate this agreement if the assignment changes from the description given by the client and needs more time or responsibility or if there is a change in the nature of the assignment which could have not reasonably foreseen by either party. Comberton Comforts ~ The Pet Sitter reserves the right to cancel any booking whereby the agreed arrangement has been changed by the client without prior discussion or consultation over a prolonged period.

1. Payment & Cancellations

The Client is responsible for paying the pet sitters remuneration on completion of the contract immediately on receipt of the pet sitter’s invoice via BACS, and no later than 24 hours thereafter in full. 

Any dates changed by the client after a booking confirmation has been issued, will become subject to updated costs upon receipt of invoice. 

For a pet sit duration ending after 9am that day, the client will be liable for payment of a full day. The client will be made aware of the daily rate upon receipt of their booking confirmation, and again when an invoice is provided.

In the event of cancellations which are notified to us earlier than 14 days prior to the start of the booking period, there will be no monetary consequence. However, cancellation under 14 days prior to the booking period will result in full charges for the booked period minus the fuel fee.

In the event that the pet sitter does not have sole control (ignoring cleaners or gardeners) during the Contract then the pet sitter will be entitled to make a small extra daily charge (details on request). In these circumstances the pet sitter will not be responsible for any breaches of security.

2. Privacy

All CCTV cameras must be fully disclosed to your house & pet sitter prior to the pet sit booking.

What we allow provided we are informed

Devices fitted to the exterior of a property or doorbell that monitor security of the outside areas such as the porch, driveway and garden.

What we don’t allow

Any active devices monitoring the interior of a property during a sit.

Disclosure

• Owners must disclose the presence of any internal and external cameras or recording devices before their booking has been confirmed.
• Any internal cameras or recording devices must be disabled for the entire duration of the sit.

3. Visitors

The client will inform the house and pet sitter if anyone else is expected to be coming to the property during the clients absence, i.e. friend, relative, workmen and whether or not they have their own key.

4. Detail

Include details of any medications or special treatment that each animal requires.

Please ensure, where required, that all animals are up to date with their vaccinations, worm treatment and flea/tick prevention. Give details of how you would like each animal to be managed on a daily basis. The client should include details of any medications or special treatment that each animal requires. If any of this information is not agreed prior to the house sit, the client will remain responsible.

5. Costs

The Homeowner will agree to pay or reimburse the Sitter for:

All animal costs paid by the Sitter in their care, all costs of emergency repairs or pre-arranged routine maintenance of the premises. Any reasonable costs that the Sitter has incurred for making repairs to the premises as long as: the Sitter gives the Homeowner, or their nominated contact, opportunity to access and to make repairs or the Sitter makes a reasonable attempt to have engaged a tradesperson to make the repairs.
 

The Sitter must provide receipts for any costs incurred and the client is responsible to make arrangements for the payment for any services provided by a qualified veterinarian in the treatment and care of the Homeowner’s animals.

6. General

It is the clients responsibility for the following:

1. To inform the Vet of the dates the House-sitter will be responsible for the pets.
2. To provide a clear list of all meals to be administered to all animals.  To include time of meals, and quantity for each animal.
3. To have in stock enough food for each animal for the duration of the pet sit.
4. To give full details of all pets requiring care during the assignment, especially if any animal is unable to be left alone for any period of time.
5. To provide premises reasonably clean and fit to live in.
6. Animal excrement and urination within the home is not deemed acceptable. This poses a risk to human health via zoonotic diseases. Client are expected to be honest, and upfront with reference to this matter, providing full disclosure prior to their booking without exception. 
7. To provide the Sitter with a set of keys for the premises. A key for the postbox, should you wish your post to be collected daily. A spare set of keys may be left with a neighbour/local contact if required. 
8. To the use of the house telephone being used in an emergency by the Sitter for care of the animal/s or the Sitter his/her self.
9. That the Sitter may be granted Internet access through the house broadband facilities. If there is no phone signal at the premises, please provide the password prior to departure. 
10. If a vehicle is required for transporting feed, or in order to check on animals, a suitable vehicle should be provided by the client. Driving license details for insurance of named driver for the pet set period will be provided. Insurance cover must be in force, and is the responsibility of the client.

7. Liability

We will not be liable for any damage or injury caused by your dog excepting that of proven Third Party.

Whilst we are not cleaners we will endeavour to keep areas clean and tidy. 

We cannot be held liable for any theft or damage to your property or injury/illness to your pets unless we can be shown to be negligent.

We reserve the right to deny or terminate service because of safety or financial concerns.

Extreme weather conditions may mean a curtailment or cancellation of our services at short notice, (we will keep you updated & arrive as soon as possible).

We reserve the right to stop walking a dog if he shows aggression to people or other dogs.

HOMEOWNER’S CHECKLIST -SOME SUGGESTIONS FOR BEFORE YOU LEAVE.

Neighbours

Please let your neighbours, friend and family know that you have a Sitter moving into your home to avoid unnecessary misunderstandings.

Security systems

If you have an alarm system you may need to make arrangements with the security company for a code and password specifically for your Sitter to use. Keys for windows locks should be left with your Sitter.

Contact information

Please leave contact information so your Sitter can stay in touch while you’re away. Including flight details.

Emergency contact

You may want to ask someone such as a friend, neighbour or relative etc to act as a nominated contact person for your Sitter to liaise with your absence

Spare keys

Leave a set of spare keys with your nominated contact person or your Sitter.

Rubbish collection & recycling services

Make a note of which days your rubbish and recycling is collected.

Animal documentation

All of your animal’s records should be put together in a folder for your Sitter’s easy access. These records could include:

• Immunisations.
• Microchip.
• Any lost pet register phone numbers.
• Medical history and current medications.

Animal supplies

Please stock up on enough supplies for your animals while you are away. These supplies could include the following:

• Food (including any special treats, chewing bones, drinks etc)
• Medications
• Toys
• Exercise equipment
• Identification tags, tattoo or microchip
• Bedding
• Cleaning and grooming equipment (medicated shampoo, towels, hoses, brushes)
• Waste collection equipment (bags, gloves, litter, disinfectant)

Thank you for reading

Comberton Comforts  ~ The Pet Sitter